Refund policy

These rules apply to businesses and other trade customers buying from Puredent ApS. Purchases are binding, and there is no right of withdrawal, as the purchase is made between businesses. The webshop does not sell to private individuals.

Returns by agreement only

Always contact us before sending anything back. Write to info@puredent.dk with your order number, the reason and preferably photos of the problem. We will tell you whether the return can be approved. Goods sent to us without agreement will be returned at your expense.

Approved returns must be sent to: Puredent ApS, Langebjerg 1, 4000 Roskilde, Denmark.

When an item can be returned

  • The item is defective, damaged or faulty on receipt
  • You have received a different item from the one you ordered
  • Other special cases, which we assess and approve individually

Changes of mind, incorrectly ordered quantities or changed needs do not give a right to return goods.

Condition of the item

An approved return must be unused, in its original and unopened packaging and in saleable condition. Enclose the invoice or other proof of purchase. Sterile goods can only be returned with unbroken sterile packaging. If the item is not in saleable condition, we will deduct the cost of restoring it.

Restocking fee and shipping

For an approved return that is not due to an error on our part, a restocking fee of 20% of the price of the item is deducted to cover handling, inspection and return to stock. You pay the return shipping yourself, and the original shipping cost is not refunded.

For defective, damaged or incorrect goods, no fee is charged and Puredent ApS pays the shipping costs.

Goods that cannot be returned

The following goods are not taken back unless they are defective or were delivered incorrectly:

  • Special-order or customised goods that we have obtained for you
  • Goods from IPD
  • Goods with broken sterile packaging or a broken seal
  • Allografts and other biological materials
  • Reduced items from our offers page

Contact us if you are unsure about a specific item. Course cancellations follow the course terms in our terms of sale.

Transport damage

If the shipment is damaged, you must contact us at info@puredent.dk no later than 2 working days after receipt. Read more in our shipping policy.

Exchanges

We do not offer direct exchanges. If we approve a return, you can order the item you want as a new purchase.

Refunds

Once we have received and inspected the returned item, we will let you know whether the refund is approved, less any restocking fee. Approved amounts are refunded to the original payment method within 10 working days. It may take a little longer before your bank has posted the amount.

If more than 15 working days have passed since we approved your return and you have not received the money, please contact us at info@puredent.dk.