Shipping policy
These rules apply to businesses and other trade customers buying from Puredent ApS. The webshop does not sell to private individuals.
Dispatch and delivery time
Orders are normally dispatched within a few working days, but this may vary from product to product. The expected delivery time is 1–5 working days from dispatch, depending on the delivery location.
Delivery times are indicative and not binding unless otherwise agreed in writing. We are not liable for delays caused by the carrier, customs, force majeure or other circumstances beyond our control.
Shipping
The shipping price is calculated on the basis of the size and weight of the order and the delivery address, and is shown at checkout before you place your order.
Carrier
We ship with GLS. You receive a track & trace number once your order has been dispatched, so you can follow the shipment.
Allografts are sent directly from Berlin
Allografts are sent directly from Berlin by courier and delivered to Denmark and Iceland. If you order allografts to another country, we will contact you about delivery before the order is dispatched.
Transfer of risk
The risk for the goods passes to you when the goods have been delivered to the delivery address, unless otherwise agreed in writing.
Late or missing delivery
If you have not received your order within 5 days of the expected delivery date, please contact us at info@puredent.dk and we will look into it with the carrier.
In the event of a documented delay, we will find the best solution, but we are not liable for operating losses, consequential damage or other indirect losses resulting from late delivery.
Transport damage
If you receive a damaged shipment, you must:
- note the damage on the consignment note on receipt, if possible
- take photos of the packaging and the item
- contact us at info@puredent.dk no later than 2 working days after receipt
Damage that could not be seen on receipt must be reported as soon as you discover it.
For damaged goods, no restocking fee is charged and Puredent ApS pays the shipping costs. Read more in our returns policy.
Partial deliveries
If an item is temporarily out of stock, we may deliver the order in several instalments. You will then be told the expected delivery time for the remaining items. Partial deliveries do not cost extra shipping unless otherwise agreed.
Delivery outside the EU
For delivery outside the EU, customs duties, VAT and import charges may apply, which you pay as the recipient. Check the rules in the destination country before you order.
Contact
If you have questions about delivery, contact us at info@puredent.dk or +45 31 31 19 25.
