Terms of service

Last updated: 13 October 2026

These terms of service are the terms of sale and delivery of Puredent ApS. They apply to all purchases of goods and services, including courses, from Puredent ApS, unless otherwise agreed in writing. The webshop sells only to businesses and other trade customers buying in the course of their business, and not to private individuals. By placing an order, you confirm that you are buying as a trade customer, and you accept these terms.

Key points

  • We sell only to trade customers.
  • Outside Denmark, prices are shown excluding VAT. EU businesses with a valid VAT number buy without VAT.
  • Purchases are binding, and goods are only taken back by agreement. For an approved return that is not due to an error on our part, a restocking fee of 20% of the price of the item is deducted.
  • The complaint period is agreed to be one year from delivery.
  • Transport damage must be reported to us no later than 2 working days after receipt.
  • Our liability is limited as described under "Limitation of liability".

Seller

Puredent ApS
Langebjerg 1, 4000 Roskilde, Denmark
CVR number: 36561122
Telephone: +45 31 31 19 25
Email: info@puredent.dk
Opening hours: Monday–Friday 08:30–16:30

Ordering

You can order in the webshop, by phone or by email to info@puredent.dk. Puredent ApS may cancel an order, for example in the event of an obvious pricing error, if the item cannot be delivered, or if the order has been placed by a private individual. If the order has already been paid for, we will refund the amount.

Prices and VAT

Customers in Denmark see prices including VAT.

Customers in other EU countries see prices excluding VAT. If your business has a valid EU VAT number, you can enter it in the VAT number field at checkout. We then sell the goods without Danish VAT, and you account for the VAT in your own country. If you do not enter a VAT number, VAT is added at checkout.

Were you unable to enter your VAT number at checkout, or was VAT added even though your business has a valid EU VAT number? Send the order number and your VAT number to info@puredent.dk before you pay the invoice, and we will send you a new invoice without VAT. We check the VAT number in the EU's VIES register, and it is shown on the invoice.

Customers in Iceland, Norway and the United Kingdom see prices excluding VAT, and no Danish VAT is added. You pay any customs duties, import VAT and other charges in the destination country yourself (see our shipping policy).

Courses held in Denmark are always invoiced with Danish VAT, regardless of where the participant comes from.

Shipping is calculated at checkout and shown before you place your order.

Prices, specifications and terms in quotations and price lists may change without notice and apply only to new purchases. We reserve the right to correct printing errors, spelling errors and obvious pricing errors.

Payment

You pay by invoice. The invoice must be paid within the payment term stated on it, unless otherwise agreed in writing. After the due date, interest of 2.00% per commenced month is charged, plus a reminder fee of DKK 100 per reminder letter.

Delivery

We ship with GLS. The shipping price is calculated on the basis of the size and weight of the order and the delivery address. Orders are normally dispatched within a few working days, but this may vary from product to product. Delivery times are indicative.

Allografts are sent directly from Berlin by courier to Denmark and Iceland. If you order allografts to another country, we will contact you about delivery before the order is dispatched.

The risk for the goods passes to you when the goods have been delivered to the delivery address. Puredent ApS is not liable for losses resulting from late delivery, including operating losses and consequential damage. Read more in our shipping policy.

Transport damage

Inspect the shipment when you receive it. If it is damaged, note this on the consignment note if possible, take photos of the packaging and the item, and contact us at info@puredent.dk no later than 2 working days after receipt. Damage that could not be seen on receipt must be reported as soon as you discover it.

Complaints

The complaint period for manufacturing and material defects is agreed to be one year from delivery. Complaints must be made in writing to info@puredent.dk as soon as possible after the defect has been or should have been discovered. If a complaint is justified, Puredent ApS pays the shipping costs.

The right to complain lapses if the defect is caused by the buyer, for example through incorrect handling, unauthorised repair or incorrect use.

Returns

Purchases are binding. We only take goods back by prior agreement. For an approved return that is not due to an error on our part, a restocking fee of 20% of the price of the item is deducted. For defective or incorrect goods, no fee is charged and Puredent ApS pays the shipping costs. Read all the rules in our returns policy.

Courses

Registration for a course is binding once you have received a confirmation. Cancellations must be made in writing to info@puredent.dk.

Paid courses are refunded according to when we receive your cancellation:

  • 30 days or more before the course starts: the course fee is refunded less an administration fee of 10%.
  • 14–29 days before the course starts: 50% of the course fee is refunded.
  • Less than 14 days before the course starts, or if you do not attend: no refund.

For free courses and events, a fee of DKK 500 is charged if you do not attend without having cancelled.

You can always transfer your place to a colleague free of charge. Let us know their name and email before the course starts.

When registering, you provide the name, role and email of each participant. We send practical information about the course to you and the participants by email, for example a welcome email with time, place and programme before the course. If you register colleagues, please make sure they know. Read more in our privacy policy.

Puredent ApS may cancel or reschedule a course, for example if too few participants have registered or the instructor is ill. You can then choose a new date or have the course fee refunded. We do not cover travel or accommodation costs. We may change the programme and replace instructors if necessary.

Access to online courses is personal. The purchase cannot be cancelled once access has been granted.

Personal data

We process your personal data in accordance with our privacy policy.

Limitation of liability

Puredent ApS is not liable for indirect losses, including operating losses, loss of profit, consequential damage and transport costs. The total liability of Puredent ApS cannot exceed the invoice amount for the item concerned.

The limitations of liability in these terms do not apply if Puredent ApS has acted intentionally or with gross negligence, and they do not apply to liability that cannot be limited under mandatory legislation, including the Danish Product Liability Act.

Governing law and jurisdiction

Danish law applies. Disputes between the parties are settled at the court of Puredent ApS's registered office.

Our other policies

The detailed rules on returns, delivery and personal data are set out in our policies: