Shipping policy

# Delivery policy (B2B)

## Delivery time

We aim to process and dispatch all orders within 1-3 working days of receiving your order and payment. The expected delivery time to your address is 1-5 working days from dispatch, depending on the delivery location.

Delivery times are indicative and not binding unless otherwise agreed in writing. We are not liable for delays caused by the carrier, customs, force majeure or other circumstances beyond our control.

## Shipping costs

Shipping costs are calculated on the basis of the size and weight of the order and the delivery address, and are stated during ordering before the order is finally placed.

- Orders below that, as well as deliveries to other countries, are invoiced at the applicable freight rate

## Shipping method and carrier

We mainly use GLS for delivery. You receive a track & trace number as soon as your order has been dispatched, so that you can follow the shipment.

## Delivery and transfer of risk

The risk for the goods passes to you as the buyer when the goods are handed over to the carrier from our warehouse, unless otherwise agreed in writing. We recommend that you inspect the goods immediately on receipt.

## Delayed or missing delivery

If an order has not been received within 5 days of the expected delivery date, please contact us at ordre@puredent.dk so that we can investigate the matter with the carrier.

In the event of a documented delay, we will try to find the best solution, but we accept no liability for operating losses, consequential damages or other indirect losses resulting from delayed delivery.

## Damage in transit

If you receive a damaged shipment, you must:

1. Note the damage on the consignment note/receipt on receipt, if possible
2. Take photographs of the packaging and the goods
3. Contact us at ordre@puredent.dk no later than 2 working days after receipt

Please also see our return and refund policy for the handling of defective or damaged goods.

## Partial deliveries

For orders with several order lines, we reserve the right to deliver in several instalments if an item is temporarily out of stock. In that case you will be informed of the expected delivery time for the back order, and no extra shipping costs are charged for partial deliveries unless otherwise agreed.

## International delivery

For deliveries outside Denmark/the EU, customs duties, VAT and import charges may arise, which are payable by you as the recipient. We recommend that you check the applicable rules in the receiving country before ordering.

## Contact

If you have questions about the delivery of your order, you are welcome to contact us at ordre@puredent.dk.